Privacy Policy

1. Introduction

CalCure ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform and services.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and contact details
• Date of birth, gender, and demographic information
• Government-issued identification (for verification purposes)
• Payment and billing information

2.2 Health Information

• Medical history, symptoms, and conditions
• Prescriptions and treatment plans
• Lab results and diagnostic reports
• Doctor consultations and visit records

2.3 Technical Information

• IP address, browser type, and device information
• Usage data and interaction with our platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our healthcare services
• Process appointments and consultations
• Facilitate communication between patients and healthcare providers
• Process payments and prevent fraud
• Send important updates and notifications
• Improve our platform and develop new features
• Comply with legal obligations and regulations

4. Information Sharing and Disclosure

4.1 Healthcare Providers

We share your health information with doctors, clinics, and healthcare professionals involved in your care.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, including payment processors, cloud storage, and analytics providers.

4.3 Legal Requirements

We may disclose information when required by law or to protect rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Encrypted storage of sensitive health data
• Regular security audits and updates
• HIPAA-compliant data handling procedures
• Access controls and authentication mechanisms

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Download your health records
• Restrict certain data processing activities

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained according to healthcare regulations (typically 7-10 years after last consultation).

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@calcarex.com
• Phone: +(033) 123-4567
• Address: Ripon Street, Kolkata